Scarborough: 416.492.7200 - Richmond Hill(Elgin Mills): 905.883.0888

Office Policies


  1. All patients need to register with our front desk staffs before they are seen by our doctors or hygienist.
  2. All patients need to update their medical history at each of their dental visits.
  3. All patients need to complete the COVID-19 assessment Questionnaire.
  4. In order to minimize the wait time in offices, we will try to get the above done by phone so that our patients comes to acknowledge and sign the forms.

Check-in and Discharge of Patient.

  1.  All patients need to call office upon arrival and our staff will inform you when it is time to step inside our offices. Please stay in your car until you are asked to come inside our offices.
  2.  All patients need to wear facial coverings before entering inside our offices.
  3. All patients upon entry into our offices need to wash hand with either the Hand sanitizer or Soap and water.
  4. Only one patient at a time will be asked to enter inside the dental operatory, unless patient needs the aid/help of another person. Then that helping person must wear a facial mask before entry into the dental operatory.
  5. All patients need to head straight to front desk to payment their portion of the dental fees after their treatment.
  6. The follow up appointment can be made at the time of discharge or by phone or text message with our front desk staffs.

Insurance & Payments.

  1. We accept most dental insurance plans.
  2. You need to provide your work place insurance coverage details and we will try to help you understand your dental insurance policy and what it covers.
  3. We submit insurance forms electronically or by mail on your behalf.
  4. Depending on your insurance coverage, you may need to pay co-payment or full payment to be made on the day of treatment.
  5. We accept Cash, Debit, Visa, MasterCard, AMEX.

Dental Appointments and Cancellations:

  1. We will always be available to book your appointment by phone, fax, email and Mobile text message
  2. There will be a $50 cancellation fee if you fail to notify us in advance. You need to give us at least 2 business-day notice.
  3. There will be a $100 no show fee if you fail to show up to your appointment.
  4. For any past dues beyond 1 month, there will be 1% interest per month.

Our offices are equipped with:

  1. Ergonomic Dental Chairs
  2. Intra-Oral Digital Cameras
  3. Digital X-Ray Machines that reduce the amount of radiation exposure to our patients
  4. Cone Beam CT 3D X-Ray Machine
  5. VeloScope for Oral Cancer Screening
  6. Spa-Dent Whitening System
  7. Platelet Rich Fibrin (PRF) for better & enhanced healing of surgical wounds
  8. TV in each operatory for patient’s comfort during dental appointments
  9. Complimentary Wi-Fi service for our patients

We have implemented the following in our offices:

  1. COVID-19 assessment for all our patients and staffs.
  2. Temperature recording of all patients entering our offices.
  3. Temperature recording AM and PM of all doctors and staffs each working day.
  4. A Safety Policy for our patients, our staffs and community.
  5. Transitioning to a fully Digitalized Office System (to minimize paper waste)
  6. Hospital-grade shoe covers (for everyone entering our dental facility)
  7. Safety Plexiglass barrier in our front desk.
  8. Separation barriers in our dental rooms.
  9. Air Filtration unit in our dental rooms.
  10. Complete PPE for all doctors and our staffs.
  11. Hand Sanitizers in offices.
  12. Hydrogen Peroxide mouth rinses before the start of each dental procedure. 
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